Refund policy

At Timeless Tiffany, all our lamps are unique handcrafted pieces. Because of this artisanal nature, we do not accept returns for change of mind, incorrect size choice, or personal preference.

Returns are only accepted if your item arrives damaged, defective, or significantly different from what was described. Please contact us within 7 days of receiving your order.

Eligibility conditions

Provide clear photos of the damage or defect

Item has not been modified, repaired, or altered

Include your order number and proof of purchase

Non-returnable items

Change of mind returns

Custom or personalized orders

Items purchased on sale or with a discount

Gift cards

Items showing signs of use or installation

Refunds

If approved, your refund will be processed to your original payment method within 10 business days.